Useful Information

Renters with Disabilities

Arrival Instructions

Upon arrival, please call 403-398-3930 for Shuttle pick-up instructions.

Payments

Cash, prepaid credit cards, debit cards with or without a master card or visa logo are not accepted for rental qualification. Routes locations do not accept payments in cash or by check. A confirmation does not mean you can use your debit card for rental. We accept (depends on the renting location) visa, Mastercard, American Express, and discover. To find out if the credit card you wish to use at the time of rental is accepted at the location you will be renting from, please call the respective location. Renter must present a valid credit card in his or her own name at the time of the rental. A minimum deposit of between $500 CAD to $2,000 CAD or the estimated total of the rental plus 30 percent - whichever is greater - must be available on the credit card in order to rent the vehicle. All rental fees, taxes, and charges associated with the rental are due at the time of pick-up.

Drivers

Additional drivers must meet all requirements of the primary driver, and fees of up to $19.99 CAD per day (amount depends on the location) will be applied. Any changes to the rental agreement must be made and signed for at the rental counter. All drivers and additional drivers must have a valid driving license in their own name. No learner permits or photocopies of driving licenses are accepted. You must have an original driving license while renting a vehicle. Drivers must be at least 21 years of age and present a valid photo driver's license from the state or country in which they reside at the time of rental. Non-U. S Citizens who present a foreign driver’s license at the time of the rental will be required to present their passport as a second form of identification. If the national driver’s license is printed with non-roman alphabet (Arabic, Chinese, Japanese, Cyrillic, etc.), it must be complemented by an international driving permit (IDP). Driver's licenses that are in English are only accepted from the United States, Canada, Australia, New Zealand, and the European union. National driver's licenses from the European union that are not in English, as well as countries outside the European union, must be accompanied by an international driver’s permit. International driving permits are only valid outside the country of origin when presented with the original national driving license. National driver's licenses must be valid at least 6 months out from the date of rental in order to be used to rent the vehicle. Additional drivers must meet the same qualifications as the primary driver. The additional driver and underage driver fees (21-24 years old) will be applied per day. All fees are taxable. For international renters, we need an email id, two valid phone numbers. No learner permits or photocopies of driver's licenses are accepted. You must have an original driver's license when renting a vehicle.

Local

Local renters do not qualify for unlimited mileage. Mileage is restricted to 200 km per day, 1400 km per week, up to a maximum of 2,500 km per rental. For local renters, the minimum hold of $2,000.00 CAD is required on his or her credit card. Any excess miles will be charged at $0.25 CAD per km. Local renters may only rent economy, compact, intermediate, standard, full-sized cars. Renter must present proof of their own transferable auto insurance policy from a north American insurance provider, which should include the name and address of the insurer and the policy number. Attention local renters please be sure to read the below statement - Please note that these are airport serving facilities, however, we do rent to local renters with some restrictions. Renters from Manitoba and Quebec are not allowed to rent if they have an old driver’s license. However, if they have a new type of driver’s license, they can rent as long as they present a valid transferable insurance and airline return ticket.

Oneway Rental

One-way rentals are allowed from the location with an additional drop-off fee if available.

BUSINESS HOURS

Please refer to our website: www.routes.ca After-hours drop off is not allowed at the location unless it has the extended operation hours. Please note shuttle service is only available during regular business hours.

Insurance

Collision damage waiver eliminates the renter or any authorized drivers of financial responsibility over and above the deductible for the rental vehicle in case of an accident, as long as the terms and conditions of the rental agreement are met and not violated. If terms of the rental agreement are violated, the renter or authorized driver is responsible for up to the fair market value of the vehicle for any damage or loss of the rental vehicle regardless of fault and for loss of use, administrative fees, and diminished value of the vehicle. Third parties and unauthorized drivers are not covered by CDW. The driver must obtain an accident report from police otherwise routes CDW will be voided. Comprehensive losses such as fire, vandalism, flood, hail, or acts of God are not covered under CDW coverage. Off-road and negligent driving is a violation of the rental agreement. Underage drivers must present proof of their own transferable auto insurance policy from a north American insurance provider in order to rent. Please check with your insurance company for province coverage requirements.

Collision damage waiver: customers who do not purchase routes CDW must present proof of their own transferable auto insurance policy from a north American insurance provider, which should include the name and address of the insurer and the policy number. This rule applies to all policies, including collision coverages purchased from online booking sources. Collision damage waiver (CDW) can be purchased at a price not to exceed $39.99 per day (amount depends on the renting location) and limits renter's responsibility to $3,000.00 for economy, compact, intermediate, standard, and full-size vehicles. The financial responsibility on mid-size and standard SUV’s (5 seater) is $3,500, and the financial responsibility on full-size SUV’s and minivans is $4,000(some locations reserve the right not to sell CDW on some specific car class). In all cases, limited financial responsibility is contingent on the fact that the terms of the rental agreement are not violated. Additional CDW options may be available at the time of rental; customers should check with the rental agent. The collision damage waiver (CDW) for commercial rental can be purchased at a price not to exceed $39.99 per day with a $4,000.00 deductible. If declining CDW, renter must present proof of coverage with dollar amount covered. When using credit card coverage or online-purchased insurance, proof must include name, address, and policy number of insurer. Renter is responsible for any third-party claims.

Rental Instructions

Rental extensions: customers wishing to extend their rental must either make a new reservation from the source of the original booking or by getting approval from the rental location where the vehicle was originally rented.All vehicles are smoke and pet hair free. If a vehicle is returned with a smoke odor or pet hair or any residue, there will be a cleaning charge up to $250.00 CAD. While marijuana is a legal substance in several Canadian provinces, the use of this product while operating a vehicle is strictly prohibited and will void any coverages included with your rental, whether purchased from us or through a 3rd party. Any marijuana or drug use detected in the rented vehicle or found in an unsealed container when the vehicle is returned will be subject to a $250.00 CAD cleaning fee. In addition, the renter will not be permitted to rent from routes car rental in the future.

You are responsible for paying all parking, traffic violations, and unpaid tolls incurred while using the vehicle. If you incur a violation during the rental, our agent will process and bill you for fines associated with those violations. In addition to any violation or unpaid tolls, you will be charged an admin fee of up to $75.00 CAD. These items will be billed directly to the credit card used for the rental transaction. All fees are taxable.

We use reasonable commercial efforts to ensure the accuracy of all information posted on our website or distributed to other websites. Our liability, if any, shall be limited to the amount of rental charges paid to us. The terms and conditions and prevailing law covering the rental shall be those stated on the rental contract presented at the rental location. A rental day consists of a 24-hour period commencing with date and time indicated on the rental contract. Changes to the reservation or the rental may result in a change of rate or an additional fee. There are no refunds for early returns. Multiple or duplicate reservations must be made in different names or those reservations may not be honored and are subject to an admin fee. Vehicle makes and models are examples only and are not guaranteed. If you have reserved a pay-on-arrival rental, a credit card guarantee is required in order to reserve a vehicle. If you have reserved a prepaid pay-now rental, your credit card will be charged in full at the time of reservation. Your booking will be guaranteed for pickup. The credit card used for prepayment must be presented at the rental counter at the time of pickup. If you do not pick up your rental when scheduled, your reservation will be cancelled, and you will not receive a refund or credit. Prepaid rates are subject to availability. Not included in your rate is fuel, underage driver fee, additional driver fee, special equipment, as well as supplemental liability insurance or any other available option. You will be responsible for any deductible or excess of included collision or theft waivers in case of damage or loss. Travel to USA and Mexico is not permitted.

CANCELLATION

Customers who fail to cancel their reservation: Customers who fail to cancel their reservation at least 24 hours prior to pick-up time, fail to show up for their reservation, or do not qualify for the rental will be subject to a one-day rental charge or a $75.00 CAD admin fee, whichever is higher. Duplicate reservations that are not cancelled or picked up will also be subject to the admin fee. Please note we hold reservations for up to 2 hours from the reserved pick-up time subject to published business hours. Cancellations must be made through the original booking source. Prepaid: if you have reserved a pay now rental your credit card will be charged in full at the time of reservation. Your booking will be guaranteed for pickup. The credit card used for prepayment must be presented at the rental counter at the time of pick up (debit cards are not acceptable) prepaid reservations are non-changeable, non-cancelable, and non-refundable for prepaid reservations, vehicles are held until the end of the same business day.

General

Routes car rental maintains the right to refuse to rent if these requirements are not met. Refusal is at the discretion of the counter agent/location manager. Child seat/infant (0-12 months / 0-13 kg) infant seat child seats and child seat/toddler (4-7 years / 15-30 kg) toddler seat will be available upon request for a cost not to exceed $25.99 CAD per day (amount depends on the renting location). Navigation system GPS is available for a cost not to exceed $19.99 CAD per day (amount depends on the renting location). All optional equipment is available upon request and subject to availability. All fees are taxable.There are no refunds or credit for early returns.Vehicle must be returned with the same level of fuel as rented. A $50.00 CAD service charge plus fuel cost will apply if not returned at the same level. There is no credit for unused fuel.

Renter

The minimum age of the renter or any additional driver is 21 years with this exception: U.S Government renters on official business must be at least 18 years old. All renters must present a physical valid driver's license and major credit card in their own name. This credit card must be the same one used to book or pay for the reservation. For underage drivers, aged 21 to 24, they may drive economy through standard-size cars, full-sized cars, minivans, and SUVs up to a standard size. There is an underage fee of up to $29.99 CAD per day (amount depends on the location). For domestic and international renters, two government-issued valid photo ids, two phone numbers, and an email id are required.

GEOGRAPHIC

Mileage: unlimited mileage is offered only within the province where the vehicle will be rented. Vehicles are not allowed to leave the province of the renting location without written permission, or otherwise, an out-of-province fee will be applied up to $19.99 CAD/per day (amount depends on the renting location).Vehicles that travel out of province without approval from the renting location, out of province fee will be applied up to $29.99 CAD/per day (amount depends on the renting location) for the whole rental period. Please check with the agent at the time of pickup. If traveling outside the province of the rental location, mileage is capped at 200 km per day, 1400 km per week, and 2500 km per rental. Additional kms will be charged at $0.20 CAD per km. Unlimited mileage is not available to local renters. Local renters do not qualify for unlimited mileage. Mileage is restricted to 200 km per day, 1400 km per week, up to a maximum of 2,500 km per rental. Any excess miles will be charged at $0.25 CAD per km. There is no free mileage on Commercial Trucks and Vans, $0.20 per km will be charged.